We are (‘Delivoo’) and we are located at Office 8-11, 1st Floor block B, Phoenix Central, Pont Fer, 73526.

At Delivoo, we prioritize the protection of your personal data and your privacy, in line with relevant data protection laws. This Privacy Policy outlines how we collect, record process, use, and share your information and data when you visit and/or use our website, applications and services (the “processing”). Delivoo may modify this Privacy Policy at any time without prior notification. The terms "you" and "“your" refer to anyone accessing this website and/or Delivoo’s application(s) and/or utilizing Delivoo’s services. When you use our website, applications and services, we process personal data and information actively provided by you, collected from your device when you interact with us or obtained from third parties.

In this Privacy Policy, “personal data” and/or “personal information” means any information which directly identifies you as a person (like the combination of your full name and address) or can be used to identify you as a person (like a user ID connected to your identity). Similarly, “processing” refers to any operation performed on your personal data, for example the collection, storage, use, disclosure, or destruction of your personal data. If you have any questions related to how your personal data and information is processed, you can contact us at gb.csm@delivoo.mu

Your orders are processed on the basis of the personal information and data you provide to us. You are responsible for the accuracy and veracity of such personal data and information. If you notice that your personal data is incorrect, you can always request that we correct it.

Overview

Your use of our website Delivoo.mu and/or our application(s) Delivoo and/or services signifies your consent to and acceptance of the terms of this Privacy Policy as may be modified from time to time in relation to the processing of your personal data and information. If any updates affect your rights, we will seek your consent. If you disagree with any aspect of this Privacy Policy or its updates, please stop using the website and services. You can always refer to this page for the most current version of the Privacy Policy of Delivoo.

Data and Information Processing

We may process personal data information you provide and collected from you while using our website, applications and services such as when you create an account or make a purchase. Your personal data and information relates, but is not limited to, your account data, your order anddelivery data, your location data, your device information, your payment data and your customer support data.

Account data: including your name, email address, password, telephone number, country, user ID, language, communication, and other profile settings.

Order and delivery data: including delivery details (e.g., delivery address, date and time of the delivery, type of collection), order IDs, order history, product names and quantities.

Location data: including address, postcode, city, longitude and latitude.

Device information: including device ID, IP address, session information, device configuration settings, operating system, platform interactions such as items added to the cart, and other data obtained through web-trackers (e.g. cookies, SDKs, pixels).

Payment data: including bank account details, credit card data, tax ID, payment method data, payment amount, payment recipient details, refund details, and bank receipts (to ensure secure transactions, we may require credit card details and a copy of a government-issued ID for verification after payment).

Customer support data: including content of your customer support requests, response from our customer care teams and images attached.

Such personal information and data is required from you and shall be provided to us for the purposes of discharging our obligations in relation to any purchase made by you. If you provide us with personal data of other individuals through your use of our website, applications and services (e.g. providing us with your friend’s name, contact details and residential address when placing a delivery order), you hereby undertake that you are authorized by these individuals to disclose their personal data to us and that these individuals have consented for their personal data to be collected, used and disclosed by us for such purposes.

Account Creation

When creating a customer account, we need to process your account data such as your name, email address, password, telephone number, country, and language. Once you have created an account, we will assign you a unique user ID. This measure will allow us to recognize you in our system without needing to use all of your account-related information. This ID cannot be used by any outside parties. The information we request during the account creation process is necessary to take the first step in establishing a customer relationship with you so that we can provide you with our services.

Information Storage

The personal information we collect may be processed and stored on our servers or those of our third-party service providers. We retain your personal information only as long as necessary for the purposes outlined in this policy or to comply with legal obligations.We implement reasonable security measures to protect your personal data from unauthorized access or misuse. However, we cannot guarantee complete security, and you should be aware that we are not liable for any unauthorized access to your personal information. All payment transactions are encrypted using secure online technology. You are responsible for keeping your password confidential.

Use of Information

Delivoo will not sell or rent your personal information to third parties. We will use the information collected to create your user account, provide services, enhance our website, applications and services, and communicate with you regarding these services. We may also contact you for feedback or to offer promotions if you consent to such communications. You can opt out of promotional messages at any time.We process your personal information as necessary to fulfill contracts (e.g., when you make a purchase) and based on our legitimate interests, which include improving our services and direct marketing.

Disclosure of Information

We may share your personal information with third parties in certain circumstances, including:

Links on this website may lead to third-party sites. Any personal information you provide on those sites is not covered by this Privacy Policy, and Delivoo is not responsible for any issues arising from your interactions with them.Further and in relation to your purchases, after receiving your order, we share your order data with the vendor (e.g. restaurants, shops) preparing your order. We minimize the information we share with our vendors so that they only see the information necessary to process your order and hand the order over to couriers. The data we share with the vendors include order and delivery related data.

Once your order has been prepared by the vendor, it is handed over to couriers (also called “riders”) who are responsible for delivering your order. In order to enable the delivery of your order, and thus fulfill our contractual obligations to you, we need to process your personal data and share some of that data with the rider who will deliver your order. This data includes your delivery related data such as your name, telephone number, and delivery address. In addition, riders may use our platform’s chat feature or call you by phone to contact you if there are any exceptional delivery-related issues such as if the rider needs assistance during the delivery process. We will always ascertain that the rider receives as little information about you as possible. In some cases, our riders will be asked to provide proof of delivery. This proof of delivery may include details such as the time and date of delivery, your name, and in some cases, a signature or photo as evidence. In case of any disputes or issues, having thisinformation helps us investigate and resolve matters efficiently, providing you with a higher level of customer satisfaction.

Cookies

Cookies may be utilized on this website to enhance its functionality. By using this site without changing your cookie settings, you consent to our use of cookies. If you prefer not to accept cookies, you can adjust your settings at any time.You can access, correct, or delete your personal information through the user portal under "My Account." You may also request changes by emailing us at contact@delivoo.muIf required by law, you can request a restriction on the processing of your personal information or object to its processing by emailing us. You can also request a copy of the information we hold about you at the same email address.When processing requests for access or correction, we may verify your identity to ensure you are authorized to make such requests.